Working Title: Weekend & Evening Services Coordinator

State Role Title: Library Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: JMU Libraries

Department: 100113 – Libraries

Pay Rate: Pay Range

Specify Range or Amount: $33,828 - $35,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/28/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The James Madison University Libraries seeks applicants for an Weekend & Evening Services Coordinator position to join the Music Library team and Access & User Services (AUS) department. Access & User Services (AUS) is a newly reorganized department comprised of three experienced teams - Access & Delivery, Library & Information Services, and the Music Library.

The successful candidate will join a team dedicated to offering high-quality services to JMU and the local community. As a member of the Music Library team, the position will primarily supervise the service desk located in the Music building and will regularly work hours with the Library & Information Services team in different locations.

This position works to maintain a shared standard of service at all service points, as well as respond effectively to diverse user needs. This position also helps support the part-time and student employees in the Music Library.

This is a full-time, 40 hours per week position with benefits.

Normal work shifts for this position will align with later operations and closing procedures for our buildings. When classes are in session, a typical schedule would be Monday-Thursday 10:30AM-7:30PM and Fridays 11:30AM-8:30PM. During Final Exams, summer, and intersession periods, work hours will shift earlier or later in alignment with operating hours. Therefore, flexibility with work schedules is necessary to reflect the shifts in operations. Shifts will occur in both the Music Library and other JMU library service locations; routine travel between locations is an expectation.

Duties and Responsibilities:

• Help oversee the provision of front-line library services for a broad group of users. Work service point shifts as a member of the AUS department and participate in cross-training within the department. Ensure that daily workflow reporting is complete and accurate. Ensure safe, appropriate use of public spaces, including implementing safety and policy protocols.
• Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collections, answer questions, and troubleshoot technology as appropriate.
• Help supervise a team of part-time and student employees during work shifts. Communicate clearly and effectively with employees, delegate tasks appropriately, and coordinate staffing coverage to fill vacant evening and weekend shifts. Assist with training documentation and implementation. Provide guidance and support and serve as a means of quality control by communicating and enforcing standards of behavior and job performance to contribute to an equitable and welcoming work environment.
• Actively coordinate with Music Library Services Manager and other AUS department members to report issues, give direction, and ensure that closing procedures and workflows are covered on a daily basis.
• Participate in organizational meetings to assist with coordination and planning of operations, as well as overall Libraries’ culture.
• Assist with additional projects and activities, as needed.

Qualifications:

Required
• Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks and projects.
• Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Demonstrated commitment to building equitable and welcoming environments.

Additional considerations
• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.
• Music knowledge or experience, ability to read music.

Additional Posting Information:

The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.