Working Title: Associate Director for Technology and Accommodation Services - Office of Disability Services

State Role Title: Administrative and Professional Faculty

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Rate: Pay Range

Specify Range or Amount: $72,000 - $75,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 11/11/2025

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Associate Director for Technology and Accommodation Services in the Office of Disability Services provides strategic leadership for programs that deliver accommodations related to accessible media, assistive technology, assessments, and notetaking, while supervising program leaders and ensuring compliance with institutional policies and legal standards. This role administers the university’s disability services data system, provides direct student services, leads training and outreach initiatives, and drives departmental planning, assessment, and cross-campus collaboration.

This is a full-time, in-person role in Harrisonburg, Virginia.

Duties and Responsibilities:

#1: Leadership and strategic oversight as ODS Associate Director for Technology & Accommodation Services:

• Lead strategic oversight of student accommodation services, including accessible media, assistive technology, assessment accommodations, and notetaking accommodations, by collaborating with program area leaders and ensuring alignment with university policy and legal standards.
• Provide leadership support to program area leaders in developing reports, documenting impact, identifying key performance indicators, prioritizing initiatives, resolving issues, and creating and refining policies, procedures, and guidance materials.
• Oversee planning, procurement, and stewardship of resources related to technology and accommodation services in accordance with institutional procedures.
• Lead and support the development, integration, and continuous improvement of assessment and evaluation practices using data-driven insights to monitor key performance indicators and ensure alignment with strategic goals and compliance with legal standards.
• Develop and sustain cross-divisional partnerships for ongoing quality improvement in areas of oversight.
• Provide consistent and timely support to the ODS Director.
  
  

#2. University Disability Services Data System Administrator:

• Independently manage systems procedures for effective operation. Procedures include, but are not limited to, completing management reports, establishing user rights, monitoring data imports, and publishing each semester.
• Update and maintain access request forms/procedures, system contract evaluations, system reviews, and system management plans in consultation with the Director and in compliance with IT/Procurement requirements.
• Lead system improvement efforts, including communication, troubleshooting, and implementation of improvements.
• Coordinate RFP processes and facilitate effective communication with vendors, department staff, and campus constituents.

#3. Strategic case load and direct services:

• Conduct individualized assessments of accommodation requests to determine eligibility for reasonable accommodations through analysis of documentation, supporting materials and evidence including student circumstances, observations, and self-reports.
• Provide direct student services that include, but may not be limited to, initial intake consultations, registration, prompt responses to accommodation requests, identification and development of appropriate academic accommodations, auxiliary aids and services, and on-going disability-related support.
• Manage and facilitate fundamental alteration processes in alignment with legal standards, coordinating with relevant campus officials to conduct deliberative processes and finalize determinations.
• Maintain accurate, current and pertinent records of reviews, decisions, and communications related to accommodation requests, fundamental alteration reviews, and other ODS processes.

#4: Training and Supervision:

• Supervise program area leaders in accordance with JMU policies, providing regular supervision.
• Foster collaborative communication with program area leaders for planning and decision-making, especially related to shared workflows.
• Provide consultation and leadership to ODS staff regarding documentation review and accommodation decisions.
• Develop and implement relevant trainings for supervisees and department staff.
• Conduct appropriate evaluation of supervisees’ performance in compliance with JMU guidelines, policies, and procedures.

#5: Administration, Planning and Leadership:

• Maintains current knowledge of and adhere to applicable laws, policies, and procedures (e.g. Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, FERPA, Virginia Information Technology Act, etc.). In situations not addressed by policies and procedures, make decisions in alignment with professional, ethical, and legal standards.
• Complete administrative tasks in a timely, accurate, and professional manner.
• Participate in Student Affairs Director and Associate Director Leadership and support ODS communication to address calls for participation in division initiatives.
• Guide departmental quality assurance by integrating assessment into planning and decision-making and collaborate with departmental leadership to refine and advance the unit’s mission and vision.
• Contribute significantly to unit program reviews, strategic planning, development, and design of initiatives that enhance the unit’s support of disabled students in alignment with JMU/ODS/Student Affairs.
• Support the department’s compliance with federal and state digital accessibility laws (e.g. minimum of WCAG 2.1 Level AA).
• Provide Administrative and supervisory leadership to ODS during periods of the Director’s absence as assigned by Director and/or AVP.
• Other duties as assigned.

#6: Institutional Collaboration, Consultation and Outreach:

• Provide professional, accurate, and timely consultations for students, faculty, staff, parents and other constituent groups in alignment with applicable policies and legal standards.
• Develop and execute pre-orientation and subsequent programming in collaboration with key partners, to support students’ transition to JMU and foster community-building.
• Provide outreach programming/presentations to the JMU campus community. Outreach programming includes but is not limited to tabling, acting as support staff, supporting community-building in the disability community, delivering presentations or workshops on topics relevant to disability, digital accessibility, accessible technology, and universal design. Additional participation may be required but coordinated for large scale engagements/events with Orientation, Admissions, etc.
• Support departmental programming and outreach efforts, such as Disability Advocacy Week programming.
• Collaborate with strategic partners across divisions to facilitate and implement accommodations.
• Contribute to divisional and university priorities and goals, especially through serving on program reviews, committees, task forces, working groups, etc.

Qualifications:

Required:

• Master's Degree
• Experience with disability services in higher education
• Experience with determining and implementing disability accommodations
• Experience with quickly learning and effectively utilizing technology systems
• Experience effectively managing, optimizing, and securing technology systems/applications
• Experience supervising staff
• Experience with responsibility and oversight across multiple functional areas and initiatives
• Experience managing multiple projects simultaneously
• Ability to communicate effectively with a variety of stakeholders including those listed in job description
• Ability to communicate effectively with students and those needing support, accommodations, and field-related education and assistance
• A record of advocacy

Preferred:

• A record of developing strategic partnerships/collaboration across functional work areas related to the field
• Leadership experience in cultivating a positive culture that prioritizes accessibility and well-being
• Experience conducting assessments, analyzing data for program improvement, and report writing
• Familiarity with the fundamental alteration deliberation process
• Have an in-depth knowledge of the field of disability services, the accommodations process, current trends, and policies and laws associated with the work (e.g. Americans with Disabilities Act [including new Title II regulations], Section 504 of the Rehabilitation Act of 1973, FERPA, WCAG 2.1 AA, etc.)

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorizationEmployment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.