Working Title: Recruiting Programs Coordinator

State Role Title: Education Support Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Student Life and Involvement

Department: 100358 - University Career Center

Pay Rate: Maximum Starting

Specify Range or Amount: $42,905

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/29/2024

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Recruiting Programs Coordinator is a key part of the University Career Center who ensures proper administrative coordination of recruiting programs and coordination of employer events campus-wide. The
primary purposes of the position are to:
1. Coordinate the Recruiting Program including scheduling on-campus interviews, managing pre-interview requests, providing onsite assistance, and posting interview inquiries.
2. Serve as the employer point of contact for campus wide recruiting activities.
3. Co-coordinate the University Career Fair, typically a two-day event that is offered in the fall and spring semesters.  Works with other campus partner fairs as well.

Duties and Responsibilities:

INTERVIEW CENTER CLIENT SERVICES

• Collaborate with Operations Manager on the use of UCC interview Center space including student requests for interview rooms as interview or study space,
• Coordinate the On-Campus Interviewing Program including approving on-campus interview requests, pre-interview and onsite assistance, and post interview inquiries.
• Ensure that students and employers complete a brief survey before leaving the Interview Center.
• Engage with employers as part of overall effort to develop relationships with them and encourage them to connect with our students, services and academic programs.
• Monitor and reply to departmental email inquiries in the handshake@jmu.edu account
• Greet guests, answer questions, and help visitors and employers in person and by phone when student assistants are not available.
• Assist with follow up calls, emails or other requests as needed.
  
  

COORDINATION OF CAREER FAIRS & EMPLOYER EVENTS-

• Serve on career fair team to assist with the planning and coordination of 10 career fairs annually.
• Coordinate employer event requests (virtually and in person) including Handshake administration
• Communicate with employers regarding events including answering questions in a timely manner
• Monitor and approve employer registrations of fairs, interviews and events and record in Handshake
• Communicate with other UCC staff and campus partners to get events approved
• Evaluate post-fair employer feedback
• Coordinate logistics including parking for campus events

HANDSHAKE ADMINISTRATION

• Prepare schedules and request room-only schedules before arrival.
• Record and follow up on no shows/late notice cancellation issues.
• Reconcile schedule changes and add room only schedule information in Handshake once interviews are completed.
• Schedule and record in Handshake virtual & In-person interviews taking place interview rooms throughout the semester.
• Manage employer event approvals, including labeling with the appropriate career community and reserving space on campus.
• Address student concerns, manage scheduling mishaps, and reach out to students to fill schedule gaps.
• Oversee student assistants processing jobs in Handshake, ensuring compliance with JMU's recruiting policies and offering guidance when necessary.
• Assist with job approvals during breaks and as needed when student assistants are unavailable.
• Assist with Handshake usage data collection and reporting, including reports on students and employers using our services, as well as prospective reports on employers we want to connect with.
• Communicate with Handshake representatives to resolve issues for employers and students.

GENERAL OFFICE & PROGRAM SUPPORT

• Coordinate, as needed, with others in UCC to develop staff training relevant to employer services.
• Participate in professional development activities related to career services.
• Monitor and inventory office supplies; communicate supply needs to office manager.
• Participate in departmental meetings and planning activities.
• Provide back-up coverage for University Career Center's front office operations as needed.
• Attend to and support various functions throughout the department, including reception and scheduling duties that are not related to employer services, and assist with a variety departmental projects and programs as needed.
• Promote the UCC by participating in tabling events at resource fairs and open houses as well as other campus partner events requesting UCC assistance.
• Assist with data collection and other essential processes related to first destination/career outcomes research.
  
  

Qualifications:

Required:

• Understanding of the on-campus recruitment proces
• Knowledge of NACE ethical standards for both recruiters and students
• Proven customer service skills and the ability to work with different types of people
• Attention to detail and focus on accuracy
• Ability to think analytically and logically
• Ability to manage operations independently
• Ability to work with university faculty
• Windows, Office 365
• Spreadsheet and database management programs (MS Excel)
• Demonstrated experience and proficiency in oral and written communication
• Skills in office administration and organization

Additional Considerations:

• Knowledge of JMU community (resources, departments, majors within Colleges, etc.)
• Knowledge of UCC functions and resources
• Handshake (Web-based career services software) experience

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.