Working Title: Human Resources Front Desk Assistant

State Role Title: Administrative and Office Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Human Resources, Training and Performance

Department: 100210 - Human Resources

Pay Rate: Pay Range

Specify Range or Amount: $34,753 - $35,800

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/19/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of Human Resources at James Madison University is seeking a full-time administrative professional to provide a high level of customer service to both external and internal customers and administrative support for the HR team. The Front Desk Assistant represents James Madison University and the vision of the Office of Human Resources in all interactions and must exhibit high standards of professionalism and customer service.

Duties and Responsibilities:

-Customer Service: Serves as the first point of contact for Human Resources and is responsible for delivering a high level of customer service, to both internal and external customers, via phone, email and in-person.
-Document Imaging: Assists all teams within the department with scanning, filing and sorting of various documents into personnel files within OnBase. Requires sorting through documents containing confidential employee information and ensuring that all scans are properly filed.
-Administrative Support for internal customers: Duties include, but are not limited to, responsible for all manual employment verifications; tracks all incoming paper PAR forms; data entry into PeopleSoft; sorts all incoming departmental mail; monitors and responds to multiple HR email inboxes; submits work orders through AIM; and purchases office supplies as needed through eVA.
-Special Projects: Assists with special projects assigned by the Assistant to the HR Director or the HR Director. Increases the efficiencies of departmental administrative processes and works to improve these internal processes.

Qualifications:

- Demonstrated professionalism, adaptability and ability to exercise good judgement with strong decision making skills.
- Strong interpersonal skills that demonstrate respect for others.
- Exceptional customer service skills.
- Strong adherence to integrity and confidentiality.
- Ability to take initiative and work independently.
- Must be well-organized and have exceptional attention to detail, able to effectively prioritize and manage multiple tasks simultaneously, with interruptions.
- Excellent communication skills, both oral and written.
- Proficient skills in Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook).

Preferred Qualifications:
- Knowledge of JMU systems (PeopleSoft, Aim, eVA and OnBase).

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.