Working Title: Student House Manager - IE

State Role Title: Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Visual and Performing Arts

Department: 100551 - College of Visual and Performing Arts

Pay Rate: Hourly

Specify Range or Amount: $12.77

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 12/17/2025

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

Forbes Center Student House Managers provide front-of-house support for all events taking place in the Forbes Center that have patrons in attendance.

Duties and Responsibilities:

Work an average of 12 to 16 hours per week. Act as the Center's front-of-house liaison with audiences for five performance venues. Prepare public spaces for audience arrival. Alert the housekeeping crew if there are cleaning issues. Train ushers to greet patrons, distribute programs, scan tickets at the door, escort patrons to their reserved seating, and provide information about the facility. Control unauthorized access to the venues, help facilitate latecomer seating, enforce theatre policies, and direct the safe and timely evacuation of the audience in case of emergency. Coordinate with the Stage Manager and Box Office staff. Prepare house count and performance reports.

Qualifications:

Excellent customer service, communications, sales training, and supervisory skills. Must be extremely organized and be able to inspire and motivate others. Must be able to remain calm under pressure, to multi-task, and be responsible for the needs of the audience and other staff members.

Additional Posting Information:

Must be available for day, evening, and weekend shifts. Schedules vary depending on the performance schedule.

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.