Working Title: Operations Manager - Office of Professional Development and Engagement, College of Business

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Business

Department: 100674 - COB-Differential Tuition

Pay Rate: Pay Range

Specify Range or Amount: $41,000 - $43,497

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 01/29/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The College of Business is seeking a full-time Operations Manager to provide administrative support to the Office of Professional Development and Engagement. As an integral member of the College’s team, the Operations Manager will oversee daily operations of the office, manage the Office of Professional Development and Engagement’s budget, provide fiscal support to College of Business student organizations and office programming, coordinate college-wide events for student organizations and college admissions activities. This role involves regular collaboration with faculty and administrative staff to provide support to student programming and college admissions activities. The Operations Manager represents JMU and must exhibit high standards of professionalism and customer service. This position reports to the Director of Professional Development and Engagement.

Duties and Responsibilities:

• Oversee the daily operations of the office, including the training and managing of student employees, management of the Hartman Hall employer space, prospective student tour scheduling, and virtual interview rooms.
• Arrange travel, processing travel authorizations and expense reimbursements, using and reconciling a JMU small purchase credit card.
• Coordinate, manage and process information related to College of Business scholarships, including preparing and routing relevant foundation paperwork and following up with the Office of Financial Aid.
• Plan and coordinate College of Business admissions activities and college-wide student organizations events and trainings. Events include, but are not limited to, Admissions Open Houses, Admitted Student Days, Beta Gamma Sigma induction ceremonies.
• Serve as a liaison to the Student Advisory Council who implement college tours for prospective students.
• Assist with graduating senior surveys and business school ranking surveys, under the direction of the Director of Professional Development and Engagement.
• Work with the college marketing director to compile information necessary for college fact sheets and other marketing materials.

Qualifications:

• Ability to communicate professionally and effectively across in-person, virtual, and written formats.
• Strong organizational and time management skills, with the ability to balance competing deadlines effectively.
• Ability to work in a fast-paced environment.
• Ability to maintain professional behavior and problem-solving approach to work.
• Ability to work as an effective member of a multi-disciplinary and cross-trained team.
• Ability to build and maintain a strong understanding of University and College policies, procedures, and practices that support effective event planning and scheduling.
• Ability to build and sustain an understanding of the College of Business mission and academic programs.
• Demonstrated proficiency with managing and coordinating office processes.
• Exhibit advanced computer skills with in-depth knowledge of Microsoft Office.
• Demonstrated ability to learn new technology platforms and systems.
• Self-motivated and capable of managing multiple projects and priorities with minimal supervision.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.