Working Title: Medical IT Specialist

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

Pay Rate: Maximum Starting

Specify Range or Amount: $50,400

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 12/02/2024

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Duties and Responsibilities:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Creates desktop/laptop computer images
• Works with the Help Desk and Network Operations staff to determine and resolve problems received from clients
• Interacts with numerous computer platforms in a multi-layered client server environment
• Trains and orients staff on the use of hardware and software
• Prepares installation instructions and end-user documentation
• Recommends and/or performs upgrades on systems to ensure longevity
• Assists with researching and testing of new software, new versions of existing software, mobile technologies, and other emerging technologies.
• Able to understand report creating.

Qualifications:

Required:

• Excellent customer service skills
• Experience troubleshooting networked devices
• Experience troubleshooting desktops and their peripherals
• Experience with Windows and MAC operating systems and mobile devices
• Ability to prepare and install software packages
• Ability to identify and resolve problems associated with operating system malfunctions
  
  
  

Additional Considerations:

• Proficient in Microsoft Office
• Experience with HTML writing and editing
• Ability to understand and follow detailed written and oral instructions
• Ability to explain instructions and guidelines to others effectively
• Ability to create end-user documentation
• Ability to create reports
  
  

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.