Working Title: IT Specialist - Financial Aid and Scholarships

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Financial Aid and Scholarships

Department: 100179 - Financial Aid and Scholarships

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $46,000 - $49,000 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/17/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Informational Technology Specialist will be assisting various areas of the Financial Aid Office with technical and communication strategies, as well as, help manage the Madison Scholarship Hub. This role requires a strong sense of problem solving and troubleshooting to ensure processes are completed in a timely manner. As we expand our communications this position is key to identifying paths of communication and creating various media outlets to enhance a student's experience with the Office of Financial Aid and Scholarships.

Duties and Responsibilities:

• Be the main point of contact for all Madison Scholarship Hub support. This includes weekly maintenance, assisting with scholarship setup, data file adjustments, criteria configuration, security configuration, cycle management and training guides.
• Manage Financial Aid and Scholarship digital platforms including the Financial Aid and Scholarship websites. 
• Build and manage a constant social media presence (Facebook, Instagram, etc.)
• Exercise good judgment and be a good steward of the Financial Aid Office's confidential data.
• Process extraction of data from the PeopleSoft Student Administration system in order to provide timely, accurate information for reporting to various on and off-campus constituents.
• Manage scheduled jobs, jobsets, queries and ensuring parameters are updated and jobs run successfully.
• Provide internal diagnostic troubleshooting of PC related problems within the areas of hardware, software, and networking.
• Triage, fix or coordinate issues with JMU's HelpDesk.
• Manage outgoing Financial Aid communications to students and parents.
• Create and manage training guides and procedural documents for the Technology area of the Office of Financial Aid and Scholarships.

Qualifications:

Required:

• Knowledge of computers, data analysis, troubleshooting and website management
• Strong attention to detail
• Ability to extract, analyze, and interpret data from databases
• Application and system support experience

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.