Working Title: Telecommunications Technician

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 300102 - Telecommunications

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $46,000 - $47,000  

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 9/21/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Telecommunications Infrastructure Technician is responsible for the installation, maintenance, repair, testing, and documentation of telecommunications infrastructure and related systems across the university. This position performs utility locating activities in compliance with Virginia 811 requirements, interprets utility records and construction documents, and uses specialized equipment to identify and mark underground telecommunications facilities. The technician supports construction, maintenance, and damage prevention efforts by responding to locate requests, emergency calls, and field investigations while ensuring all work complies with applicable safety standards, regulations, and response requirements.

Duties and Responsibilities:

This position requires the ability to learn skills needed to read and interpret floor plans, utility maps, GIS data, as-built drawings, blueprints, wiring diagrams, and technical specifications to determine work requirements and facility locations. The candidate installs, troubleshoots, tests, and maintains telecommunications cabling and equipment; accurately documents completed work; and ensures proper labeling of cables and infrastructure components.

The position requires a commitment to representing James Madison University professionally when interacting with campus customers, contractors, and external partners. A strong focus on safety, accuracy, and timely completion of work is essential to success in this role.

Qualifications:

• Valid driver's license with an acceptable driving record.
• Basic computer skills, including work order, ticket, and documentation management systems (PCR360).
• Knowledge of telecommunications cabling systems, including fiber optic, Category 5e, Category 6, and Category 6A cabling.
• Understanding of telecommunications color codes, cable identification, termination and testing procedures.
• Ability to install, maintain and upgrade all forms of CATV, network and telecommunications infrastructure throughout the JMU property.
• Ability to learn technical systems and work independently with minimal supervision.
• Strong attention to detail and accurate documentation.
• Effective verbal and written communication skills with the ability to interact professionally with supervisors, coworkers, contractors, and customers.
• Strong customer service and interpersonal skills, with the ability to maintain positive working relationships in a team-oriented environment.
• Ability to follow verbal instructions, written procedures, safety requirements, and technical specifications.
• Ability to safely operate hand tools, power tools, testing equipment, and utility locating equipment while maintaining a clean, organized, and code-compliant work environment.
• Ability to work outdoors for extended periods in varying weather and environmental conditions.
• Ability to walk long distances, work on uneven terrain, and perform physically demanding tasks including bending, kneeling, climbing, and lifting equipment weighing up to 75 pounds.
• Ability to work safely in and around active construction sites, roadways, confined spaces, and other potentially hazardous work environments.
• Demonstrated problem-solving skills and the ability to exercise sound judgment when responding to operational, maintenance, and emergency situations.
• Ability to adhere to all university and industry quality, safety standards, and regulations, including OSHA guidelines and site-specific protocols, to maintain a safe work environment.
• Possesses a safety-minded attention to detail when using power tools and ensures all workspace and installations are clean, organized, aesthetically pleasing, and compliant with all relevant codes and safety requirements.

Additional Posting Information:

Conditions of Employment:  

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.