Working Title: IIHHS Clinical Billing Assistant - FWS

State Role Title: Institutional Employment / Federal Work Study

Position Type: Federal Work Study

Position Status: Part-Time

FLSA Status: N/A

College/Division: College of Health and Behavioral Studies

Department: 100498 - Institute for Innovat in HHS

Pay Rate: Hourly

Specify Range or Amount: $12.41

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/23/2025

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

The Institute for Innovation in Health and Human Services (IIHHS) is seeking a student employee to provide assistance with administrative tasks related to clinical billing and building management at Campbell Building, located at 755 Martin Luther King Jr. Way in Harrisonburg, within walking distance of campus. Applicants should be available to work up to 10-12 hours per week, including evening shifts on Tuesdays and Thursdays (4:00/5:00 to 8:00 p.m.), and additional flexibility for additional daytime hours on Mondays and Wednesdays. Applications MUST include a cover letter, resume, and financial aid offer letter to be considered.

Duties and Responsibilities:

* Provide administrative support for IIHHS Clinical Billing staff and IIHHS Administrative & Operational Services Coordinator
* Assist IIHHS Clinical Billing services with medical record alphabetizing, filing, mailings, and audits as directed by the billing staff
* Assist clients with taking payments at the clinical billing office and cover office responsibilities for Counseling & Psychological Services (CAPS) program as needed
* Maintain and secure Campbell Building spaces during evening shifts (Mon-Thurs, 5:00-8:00 p.m.) and help maintain clinic and shared spaces
* Input data entry for clinic room usage analysis spreadsheets (MS Excel) and other projects
* Serve as front desk receptionist at Campbell Building as needed (answering telephone, taking messages, sorting mailing, etc.)
* Provide assistance on other tasks as needed

Qualifications:

* Accuracy and attention to detail
* Good customer service skills
* Basic computer literacy skills (Microsoft Word, Excel, PowerPoint, Outlook) and ability to learn new computer software systems
* Ability to work independently and maintain confidentiality (knowledge of HIPAA regulations and practices is helpful)
* Reliability and dependability
* Must be Federal Work Study eligible

Successful applicants often major in areas related to the College of Health and Behavioral Studies (CHBS), such as Undergraduate Psychology, Social Work, Health Professions, Nursing, etc.

Additional Posting Information:

The Institute for Innovation in Health and Human Services (IIHHS) is a forward-thinking and dynamic organization that strives to cultivate a shared sense of purpose in building healthier and safer communities where all individuals can thrive and flourish. You can learn more about IIHHS at https://www.jmu.edu/iihhs.

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.