Working Title: Healthy Families Program Supervisor

State Role Title: Education Support Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Health and Behavioral Studies

Department: 541053 – MIECHV: Healthy Families Page & Shen Co

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $46,000 - $50,000 

Is this a JMU only position? No

Is this a grant-funded position? Yes. This is a grant-funded position and is contingent upon continued funding.

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/2/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Healthy Families is hiring for a full-time supervisor. Healthy Families provides consistent and ongoing support so that parents and other caretakers can give children a safe, healthy start in life. Healthy Families is one of many programs and clinics within the Institute for Innovation in Health and Human Services (IIHHS). IIHHS is a forward-thinking and dynamic organization that strives to cultivate a shared sense of purpose in building healthier and safer communities where all individuals can thrive and flourish. IIHHS is housed within JMU’s College of Health and Behavioral Studies (CHBS).

This position will work primarily out of Woodstock, VA in Shenandoah County.

CHBS is committed to shaping a forward-thinking and dynamic environment by refining policies, practices, and processes that strengthen our community, drive real-world advancement, and maintain spaces conducive to individual and collective growth. Through education, scholarship, and service, individuals are inspired to make responsible and meaningful contributions to the college, campus, local community, and broader world. Join us in fostering collaboration and innovation as we grow a dynamic college that embodies an atmosphere of belonging, champions excellence, and shares a sense of purpose. James Madison University is an equal opportunity employer committed to fostering a thriving environment where a wide range of perspectives are embraced, and fairness is upheld.

Duties and Responsibilities:

Office Administration:
• Maintain routine presence in the Woodstock office, this position will primarily be based out of this office.
• Ensure timely management of office communications and administrative functions to support program operations, including communication with the Program Manager about day-to-day operations, and relaying important notices and updates to staff working in that office.
• Communicate with Program Manager on office supply needs.

Staff Oversight:
• Conduct and document supervision for all Healthy Families Shenandoah County (HFSC) staff in accordance with Healthy Families America requirements, including weekly, biweekly, or monthly supervision based on staff role and employment status.
• Plan, monitor, and oversee family referrals (10-15/month) and staff caseloads (in alignment with the HFA case load policy) to ensure timely contact, accurate documentation, and access to services.
• Review and approve staff home visit documentation, assessments, and case records within established program timelines to ensure quality and compliance.
• Provide guidance, field observations, and oversight for staff and interns, including resource coordination and adherence to program expectations.

Model Fidelity:
• Ensure HFSC follows the Healthy Families America Best Practice Standards (BPS)
• Ensure HFSC follows the HFSC Policies & Procedures
• Provide staff reminders for required outcomes and screens and track completion
• Ensure staff documentation reflects high-quality case management practices and adherence to program standards for family goals and service planning.

Community Partnerships and Grant Reporting:
• Develop and maintain collaborative relationships with community partners, such as WIC, Sentara, and CPS, to strengthen referral networks and improve access to services for families.
• Represent the program alongside staff at community meetings, coalitions, and outreach events to increase awareness and foster partnerships.
• Coordinate with partner agencies, such as WIC, Sentara and CPS, to facilitate service referrals, resource sharing, and collaborative problem-solving.
• Assist Program Manager with data collection, ensuring accuracy of case files by home visitors, and inputting service numbers, in the preparation and submission of accurate, timely grant reports and other required documentation to ensure compliance with funding requirements for the Virginia Department of Social Services and the Virginia Department of Health, and support continuous quality improvement.

Qualifications:

Required Qualifications:
• Previous supervisory, leadership, or team coordination experience would be beneficial, with demonstrated ability to support staff development and performance management.
• Knowledge of family-centered practices, trauma-informed care, child development, community resources, and evidence-based home visiting models; Healthy Families America experience would be beneficial.
• Experience with data management, documentation review, performance monitoring, and grant or contract reporting, with strong attention to detail and compliance requirements.
• Excellent communication, organizational, and relationship-building skills, with the ability to establish effective partnerships with community agencies, stakeholders, and families.

Additional Considerations:
• Significant professional experience working with children and families in home visiting, child welfare, early childhood, family support, or a related human services setting.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.