Working Title: Coordinator, International Student and Scholar Services - Center for Global Engagement

State Role Title: Administrative Office Spec III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Center for Global Engagement

Department: 100652 - International Student Admin

Pay Rate: Maximum Starting

Specify Range or Amount: $40,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 9/2/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The International Student & Scholar Services (ISSS) team within the Center for Global Engagement (CGE) at James Madison University is seeking a full-time ISSS Coordinator to join our welcoming, collaborative office. This position is well-suited for someone who is organized, detail-oriented, and motivated to support international students, scholars, and the staff who work with them.

The ISSS Coordinator plays a key role in ensuring smooth daily operations by providing administrative, financial, and programming support. Working closely with CGE colleagues, international students and scholars, and campus partners, this position helps coordinate logistics and maintain processes that enhance the experience of JMU’s global community.

Duties and Responsibilities:

Administrative and Office Operations
•Serve as a primary point of contact for students and visitors to ISSS, coordinating with CGE’s front desk staff
•Manage the ISSS email account and shared calendar
•Submit work orders and transportation requests, assist with hiring documentation for student employees, and prepare event-related forms and requests
•Assist with updates to the ISSS website and events calendar in coordination with CGE staff

Financial and Procurement Coordination
•Assist with purchases, reimbursements, and travel authorizations for ISSS staff
•Track procurement card transactions and assist with reconciling immigration-related payments and budgets
•Support timely entry of procurement and HR forms in university systems

Health Insurance and Student Account Management
•Maintain accurate records of international student health insurance coverage
•Serve as a liaison between ISSS, CISI (the insurance provider), and JMU departments regarding coverage, claims, and billing
•Help students access their insurance plan information and submit waiver requests
•Coordinate charges to student accounts with appropriate university offices

Student Records and Data Maintenance
•Help ensure student records are complete and accurate in university systems and Terra Dotta
•Support data entry and status tracking related to scholarships, fees, insurance, and compliance
•Place student service indicators and assist with application record accuracy

Programming and Event Coordination
•Work with ISSS staff and student workers to support major programs such as Orientation, International Week, and the Thanksgiving Celebration
•Assist with planning monthly events and activities by helping schedule meetings, reserve space, and coordinate catering or other logistics

Faculty Immigration and Web Support
•Support immigration processing logistics, such as posting required notices and organizing documentation for filings
•Help track budgets and coordinate financial paperwork related to faculty sponsorships

Qualifications:

Required:
•Excellent attention to detail, organization, and time management skills
•Strong communication and interpersonal skills
•Ability to manage multiple priorities in a fast-paced environment
•Proficiency with Microsoft Office (Word, Excel, Outlook)
•Commitment to supporting international students and cross-cultural engagement
•Ability to work both independently and as part of a collaborative team

Additional Considerations:
•Experience working in higher education or an administrative support role
•Familiarity with university systems such as eVA, PeopleSoft, or Terra Dotta or comparable systems
•Experience working with individuals from diverse cultural backgrounds
•Interest in event coordination or web content updates

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.