Working Title: Alumni Front Desk and Office Assistant - FWS

State Role Title: Institutional Employment/Federal Work Study

Position Type: Federal Work Study

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Constituent Engagement and Sustained Giving

Department: 100247 - Alumni Relations

Pay Rate: Hourly

Specify Range or Amount: $12.41

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 08/27/2025

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

The Office of Alumni Relations is seeking an outstanding student to assist with the event planning and execution needs of the office. The student assistant should have a desire to learn about major alumni events, have great attention to detail, effective time management skills, and an interest in interacting with JMU alumni and donors.

The Alumni Events and Office Assistant must be available to work 9 hours per week (to be determined based on availability) between the hours of 8:00 a.m. - 5:00 p.m., Monday through Friday, within the Leeolou Alumni Center. As an integral member of the Office of Alumni Relations Student Assistant Team, the student will be required to work special events such as Homecoming, Spring Reunions, Alumni Awards, and other ad hoc events as requested

Duties and Responsibilities:

• Support the Alumni Office and Constituent Engagement by answering phones, emails, and assisting with walk-ins
• Provide excellent customer service to constituents
• Provide building support, including locking/unlocking the space, helping to set up the Great Room for events, and keeping the space clean and tidy for visitors
• Assist with creating and printing nametags
• Assist with office mailings
• Assist with event preparation and support for major events
• Perform other duties as assigned

Qualifications:

• Must qualify for Federal Work Study
• Current JMU student
• Must be enrolled in at least 6 credits
• Attention to detail and commitment to accuracy
• Interest in learning about Alumni Relations and the work of Constituent Engagement
• Effective time management, task organization, and prioritization skills
• Proficient in Microsoft Excel and Word
• Able to carry 50 pounds
• License to operate a motor vehicle
• Excellent customer service
• Event support and problem-solving – capable of assisting with event logistics and resolving minor issues independently

Additional Posting Information:

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.