Working Title: Systems Technician

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Rate: Maximum Starting

Specify Range or Amount: $59,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 9/11/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Systems Technician is responsible for operational support of the Systems & Operations team, including routine administration of applications, first level triage and handling of customer tickets, and data center maintenance such as such as access management, routine maintenance and record-keeping procedures, asset management, stocking supplies, cleaning and organization.

Duties and Responsibilities:

Respond to requests including Microsoft 365, Microsoft fileshares, email, mailing lists, and other support tickets escalated to the Systems team.

Support and maintain the IT data centers. Functions include monitoring of the mechanical systems, administration of the physical security systems, and ensuring that the data centers are maintained to provide maximum system availability.

Manage the location and tracking of equipment in the data centers.

Qualifications:

Required Qualifications:
Demonstrated ability to work cooperatively and effectively with customers to resolve issues.

Demonstrated ability to maintain orderly spaces meticulously.

Diligence in following and updating detailed procedures with consistency and accuracy.

Familiarity with data center infrastructure including racks, cabling, power management, and cooling.

Experience with basic administration of Windows and Linux applications, scripts, email systems.


Additional Considerations:

Effectiveness in analyzing problems and determining the best approach to resolution.

Initiative to identify potential new improvements and problems to be solved.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.