Working Title: Senior Voice Engineer

State Role Title: Information Technology Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 300102 - Telecommunications

Pay Rate: Maximum Starting

Specify Range or Amount: 80,000.00

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 10/31/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Information Technology Unit at James Madison University is accepting applications for a Senior Voice Engineer.

Duties and Responsibilities:

This role is responsible for the design, provisioning, deployment, integration, administration, and maintenance of voice services and systems.

Qualifications:

Required Qualifications:
- Proven experience in the design, installation, management, and maintenance of
enterprise-level networked phone systems, including Voice over IP (VoIP), Contact
Center solutions, voicemail platforms, gateway, and related peripherals across multi-site
campus environments.
- Advance understanding of telecommunications industry standards, carrier circuit
delivery methods, and communication protocols.
- Demonstrated ability to integrate phone systems from multiple manufacturers.
- In-depth expertise with NEC PBX systems.
- Familiarity with Microsoft Teams Phone capabilities and integrations.
- Solid knowledge of network infrastructure and protocols essential for supporting voice
services.
- Working knowledge of both inside and outside cable plant infrastructure.
- Basic understanding of electrical principles relevant to telecommunications.
- Awareness of applicable Federal, State, and local telecommunications regulations.
- Foundational knowledge of radio communication technologies.

Additional Posting Information:

This is a full-time position with benefits.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.