Working Title: Residence Life Technology Student Assistant - IE

State Role Title: Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300000 - Residence Life Admin

Pay Rate: Hourly

Specify Range or Amount: $13.50

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 12/02/2025

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

JMU's Office of Residence Life invites applications for a Technology Student Assistant who reports to the Residence Life Technology Manager. The student position is responsible for assisting with pick up and delivery of equipment, troubleshooting technology issues, data entry, and phone/email/chat monitoring. This is an academic year position with the option to work over the summer as well. Summer availability is preferred.

Duties and Responsibilities:

This is an academic year position with the option to work over the summer as well. Summer availability is preferred.
- Pick up, deliver, and set up technology equipment (must be able to lift at least 25 pounds regularly)
- Troubleshooting and Tier 1 technical customer support
- Data entry and file creation/updating
- Phone/email/chat monitoring

Qualifications:

- Demonstrated ability to keep strict confidentiality
- Must be able to lift 25 lbs regularly
- Demonstrated experience and skill in customer service
- Strong communication skills - verbal and written
- Basic Microsoft computer skills
- Ability to work independently

Additional Posting Information:

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.