Working Title: Program Coordinator - Adult Degree Program

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: School of Professional & Continuing Education

Department: 100066 - Professional & Continuing Education

Pay Rate: Pay Range

Specify Range or Amount: $37,000-$41,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 08/27/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU’s School of Professional & Continuing Education (SPCE) collaborates with individuals, business, and communities through transformative educational programs and experiences. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. The Adult Degree Program (ADP) seeks a Program Coordinator to help support program management, strategic planning, events, and communications.

Duties and Responsibilities:

• Assist the Director in program coordination and the strategic planning and implementation of assessment measures with a focus on access, retention, and student success.
• Collaborate with the Office of Admissions, Office of the Registrar, and SPCE Enrollment Specialist to process student admissions applications, including review of documents, processing decisions in Student Administration, and communicating decisions with students.
• Collaborate with Enrollment Specialist and Academic Advisors to update the departmental website, maintain social media platforms, and support online student community tools.
• Collaborate with Enrollment Specialist to support incoming student queries by phone, email, and in person, and maintain student records in Salesforce.
• Coordinate with the Director, Academic Advisors, and Credit Programs Administrator to schedule courses and initiate instructor agreements.
• Coordinate, plan, and execute ADP student engagement events throughout the year.

Qualifications:

Required Qualifications:
Experience working in higher education, particularly with adult learners
Ability to work collaboratively within a team and with campus partners
Ability to work independently on complex tasks
Experience with office related technology (MS Suite, etc.)
Experience with learning management systems, customer relationship management, and student information systems
Experience coordinating and managing events in person and virtually
Excellent organizational skills

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.