Working Title: Program Assistant - IE

State Role Title: Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300311 - Dux Leadership Center

Pay Band: 

Pay Rate: Hourly

Specify Range or Amount: $13.75 

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 11/30/2026

About JMU:

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

Program Assistants (PAs) staff the Club House space in The Union 208 (Taylor Hall), as well as the front desk in the Student Leadership and Involvement (SLI) suite - The Union 320 (Warren Hall).

Housed within the Student Life Department, we foster belonging through the personal growth and development of an engaged citizenry by providing welcoming experiences and spaces.

Duties and Responsibilities:

Provide front desk coverage for The Union 208 (The Club House).
Provide front desk coverage for The Union 320 (Student Leadership and Involvement Office).
Assist students in creating craft and promotional projects and locating supplies.
Demonstrate a high level of customer service.
Enforce Club House rules.
Assist with Student Org Night in the Fall and Spring.
Work days, nights, and/or weekends for approximately 10 hours per week.
Attend bi-weekly staff meetings.
Assist Student Life staff, as requested.
Handle all aspects of the front desk – for example: Greeting guests, answering a multi-line phone system, picking up mail and packages from the post office, etc.
Provide guidance to students, faculty, and staff in the following areas: BeInvolved, Student Life website, Student Organization registration processes, and more.
Assist office staff with various administrative tasks and initiatives such as Adam’s Law/Stop the Haze and Annual Student Organization Registration.
Participate on a Program Assistant committee – following through on assignments, special projects, and collaborating with other PAs.

Qualifications:

Commitment to providing a welcoming environment in SLI spaces.
Ability to manage time as a student employee working about 10 hours/week.
Communicate effectively with students, faculty, and staff.
Collaborate with co-workers and supervisors respectfully and professionally.
Understands and appreciates the initiatives of the Student Life department.
Must be available during business hours, 8 am - 5 pm, Monday - Friday.
Some after-hours availability is needed.
Must meet James Madison University's conditions of employment.

Additional Posting Information:

As part of your application, please upload a Word Document as "Other Document #1." In the document, please include your name and your answers to the following questions:

- Why are you interested in this position with Student Leadership and Involvement?
- What do you hope to gain from this experience?
- What skills or strengths would you bring to the Student Leadership and Involvement team?

We recommend naming your file as: LastName_PAApplication (Example: Dow_PAApplication)

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.