Working Title: Office Assistant - Office of the Registrar (Part - Time)

State Role Title: Admin and Office Spec II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: N/A

College/Division: Student Academic Success

Department: 100177 - Office Of The Registrar

Pay Rate: Maximum Starting

Specify Range or Amount: $17.05 an hour

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/20/2025

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

The Office of the Registrar at James Madison University is accepting applications for an Office Assistant. The Office Assistant will serve a vital role with the Office of the Registrar Veterans Benefits Team. We are recruiting for one part-time position. The position will be a year-round part-time position working an average of 29 hours per week over the course of a calendar year. Part-time employees are not eligible for benefits.

Duties and Responsibilities:

-Assists the Veterans Benefits Team with all facets of processing benefits for qualified students according to the laws and policies that govern them.
-Provide customer service in-person, and through email and phone for students, faculty, staff, and parents
-Enter data in Veterans Affairs Enrollment Manager reporting system while ensuring data integrity, confidentiality, and accuracy
-Resolves problems independently, answers questions, and interprets and applies policies and procedures
-Performs back-up duties for other staff as needed
-Performs other duties with progress toward degree issues as assigned

The successful candidate will receive training to complete the School Certifying Official Certification.

Qualifications:

Required Qualifications:
-Proficient in Microsoft Excel and Word
-Exceptional attention to detail
-Customer service experience, including in-person, email, and phone
-Ability to organize, prioritize, and work independently

Additional Considerations:
-Knowledge of PeopleSoft Student Administration System; JMU General Education Program; university degree and major/minor requirements; The Family Educational Rights and Privacy Act; and university policies and procedures are beneficial.

Additional Posting Information:

This is an in-person employment position with the potential for one day of remote work per week.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.