Working Title: Medical Administrative Assistant (Part-Time)

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

Pay Band: 2

Pay Rate: Hourly

Specify Range or Amount: $19.76 per hour 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 10/10/2026

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant (MAA). The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. Hours are limited and not guaranteed.

The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Duties and Responsibilities:

The individual in this role will be working as a medical administrative assistant in a student health center. This role provides exceptional customer service to our university community by greeting and assisting all visitors; answering and transferring calls as necessary and taking messages as needed; assisting students with scheduling appointments; and providing information when requested pertaining to UHC services and events.

Qualifications:

Required:

• Customer Service experience
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Demonstrated ability to maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge as well as Microsoft Office
• Outstanding verbal and written communication skills
• Team player
• Ability to multi-task

Additional Considerations:

• Medical office receptionist experience
• EHR (Electronic Health Record) experience
  
  

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.