Working Title: Lifelong Learning Institute Program Coordinator

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: School of Professional & Continuing Education

Department: 100684 - Outreach & Engagement - LLI

Pay Rate: Pay Range

Specify Range or Amount: $38,000-$40,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/16/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU’s School of Professional & Continuing Education (SPCE) fosters learning across lifespans through transformative education and enrichment. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. This full-time program coordinator role supports the Lifelong Learning Institute (LLI) within SPCE.

Duties and Responsibilities:

Program Logistics
-Coordinate all LLI class, event, trip, and travel details from course setup to member registration in all LLI systems, including registration software, LLI calendar, and JMU Virtual EMS.
-Manage day-of and walk-in class registration, refunds, and system log-in issues.
-Run weekly registration reports. Inform LLI director about under-enrolled classes and classes with waitlists.
-Manage all mid-semester changes to classes: cancellations, 2nd sessions, date changes, extensions, across all LLI systems, and communicate those changes to members via email or phone as needed.
-Coordinate travel for all off-campus LLI trips, including booking buses and reserving parking.
-Secure parking codes for the Ice House lot each semester and share broadly with the LLI team and membership.
-Monitor the lli@jmu.edu email address
-Fill in on Program Assistant tasks when they are unavailable.
-Provide excellent and timely customer service to all LLI constituents over the phone, via email, and in person.

Instructor Payment and Onboarding
-Manage all hiring, onboarding, and payment paperwork for instructors in accordance with HR and university timelines. Create systems to streamline this process for maximum efficiency.

Volunteer Committee Coordination
-Coordinate the activities and documents of the LLI Volunteer Committees, including coordinating meeting times and keeping all policies and rosters up to date.

Event Coordination
-Act as primary point of contact and event planner for key LLI events. In collaboration with the LLI director, develop a budget, timeline, room reservations, and guest management.

Financial Admin
-Process daily/monthly deposits as needed.

Qualifications:

Required Qualifications:
Excellent verbal and written communication skills
Ability to set priorities and work under pressure
Ability to multitask, plan, and manage several projects simultaneously
Ability to work independently, problem-solve, and create systems and processes that are timely and clear to internal and external partners
Experience working with internal and external partners and participants, especially adults aged 55+
Familiarity with event management, fiscal systems, and registration systems

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.