Working Title: Lead IT Analyst

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: JMU Libraries

Department: 100113 – Libraries

Pay Rate: Pay Range

Specify Range or Amount: $65,000 - $70,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 04/21/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University Libraries is accepting applications for a Lead IT Analyst. As a member of the JMU Libraries Technology department, this position will join an established team that provides and oversees technical support for JMU Libraries staff as well as computer labs within Libraries facilities. The successful candidate will lead efforts to introduce, update, and administer Libraries computing services.

The Libraries particularly welcomes applicants who can enhance the inclusive excellence of our campus community, and who can demonstrate a commitment to building equitable and inclusive environments for teaching, learning, research, and service. We are committed to cultivating a welcoming place for everyone, encouraging dialogue and celebrating diverse life experiences and perspectives. We encourage experimentation and creativity in pursuit of meaningful solutions that build on our position as core academic infrastructure for our campus community.

Duties and Responsibilities:

• Acts as technical support lead assisting staff members with computer-related hardware and software issues.
• Upgrades, repairs, and installs computer hardware and software as necessary.
• Creates and deploys endpoint images for staff and public workstations.
• Oversees projects related to major changes in endpoint management infrastructure and processes.
• Manages annual technology equipment budgets, provides cost analysis, and estimates future needs.
• Prepares equipment planning and ETF spreadsheets per university and state guidelines. Coordinates with Libraries departments to align technology procurement with objectives and timelines.
• Serves as Libraries' Fixed Assets Coordinator.
• Leads and facilitates efforts related to the implementation, maintenance, security, support, and growth of specialized areas of support within the Libraries including equipment loans, Makery spaces, 3D and thermal printers, scanning equipment, pay-for-print, checkout hardware and software, and mobile device/tablet labs in collaboration with Libraries' departments and stakeholders.
• Participates in the management and licensing of academic software.
• Acts as an advisor and consultant when evaluating complex or ongoing support-related needs and trends.
• Evaluates service expectations and goals, recommending improvements and making adjustments when necessary.

Qualifications:

• Expertise with hardware and software related to Windows and macOS operating systems.
• Broad range of computing knowledge providing the ability to diagnose and resolve complex technical problems.
• Ability to install, configure, and troubleshoot common Windows and Mac software applications.
• Ability to work independently and as a team member.
• Demonstrated ability to communicate effectively in person and in writing.
• Strong dedication to customer service and satisfaction.
• Skills in human relations including tact, diplomacy, and flexibility when working with others.

Additional Considerations:
• Demonstrated experience with endpoint management technologies such as Microsoft Active Directory, Microsoft System Center Configuration Manager, Veralab, and Jamf.
• Ability to manage multiple technology budgets.
• Ability to manage and track the lifecycle of technical inventory from procurement to disposal.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.