Working Title: JMU Athletics Ticket Office Student Assistant  - IE

State Role Title: Institutional Employment / Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Intercollegiate Athletics

Department: 300056 - Ticket Office

Pay Rate: Hourly

Specify Range or Amount: $12.41

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 03/24/2025

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

The JMU Athletics Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant, you will play a crucial role in delivering exceptional customer service to patrons in person, over the phone, and via email. Responsibilities include processing ticket sales for both phone and in-person transactions, assisting with game day event operations, and performing end-of-day balancing and reconciliation of cash drawers. You will also stay informed on all policies, events, and schedules to ensure efficient and accurate service. Additional duties include supporting crowd control, ticket sellers, and general operations, as well as facilitating pass gate operations for various admissions and complimentary passes. This position requires availability to work during ticketed events, including most home football games, and the ability to perform tasks quickly and accurately.  

Duties and Responsibilities:

Provide excellent customer service to patrons in person, on the phone, and via email.  
Process phone and window sales as well as game day event sales.  
End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.  
Perform tasks in an efficient and timely manner.  
Stay informed and up-to-date on all policy, games, and events.  
Facilitate pass gate operations including player pass, complimentary admission, visiting team, will-call, etc. as they apply.  
Assist with crowd control, ticket seller support, and general operation as needed.  
Must be available to work ticketed events (including most home football games), as needed.  
Other duties as assigned.

Qualifications:

Be a current, enrolled student at James Madison University 
Candidates must be highly motivated, energetic, and be able to manage a work schedule that includes night and weekend work 
Must possess strong customer service skills  
Prior cash handling, and credit card handling experience a plus 
Adherence to all applicable NCAA, conference, and institutional rules and regulations is required 

Additional Posting Information:

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Students must have a 2.0 or better cumulative GPA.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.