Working Title: Housekeeping Field Manager

State Role Title: Housekeeping and/or Apparel Manager II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Business Services

Department: 100254 - Housekeeping E&G

Pay Rate: Pay Range

Specify Range or Amount: $60,000 - $64,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/8/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University’s Facilities Management department is seeking a dedicated and experienced Day Shift Housekeeping Field Manager. This exempt position is scheduled Monday – Friday, 6:00 a.m. – 2:30 p.m., with occasional required overtime. The successful candidate will be responsible for overseeing housekeeping operations, ensuring high standards of cleanliness, safety, and customer service across campus facilities. This position requires availability during inclement weather conditions and participation in the university’s snow removal team to support campus operations.

Duties and Responsibilities:

• Oversees day shift housekeeping operations across university service buildings, managing a large custodial staff and directly supervising two Assistant Managers.
• Coordinates staff schedules, work assignments, and daily coverage to meet operational needs.
• Manages administrative tasks including timekeeping, attendance tracking, and supply inventory oversight.
• Supports implementation of departmental policies, procedures, and service expectations.
• Oversees and manages all aspects of summer housekeeping operations, including scheduling and planning based on housing occupancy, camp timelines, and arrival/departure schedules, to ensure smooth and timely execution of all cleaning services.
• Oversees all housekeeping operations during overtime events, including but not limited to athletic games such as football, baseball, and basketball, as well as graduation ceremonies.
• Oversees the assignment and tracking of housekeeping work orders to ensure timely and efficient completion of tasks.
• The employee in this position will be considered designated, meaning the work performed is essential to university operations and the employee will be required to work during periods of authorized closings.

Qualifications:

Required:
• Strong understanding of professional housekeeping practices, standards, and procedures.
• Supervisory experience in a custodial or facilities management setting.
• Proficiency in Microsoft Office applications (e.g., Outlook, Word, Excel).
• Knowledge of proper handling, cleaning, and disposal procedures for bloodborne pathogens.
• Familiarity with workplace safety protocols and compliance standards.
• Excellent interpersonal and people management skills; ability to work effectively with individuals from diverse backgrounds.
• Proven ability to supervise and evaluate the work performance of staff.
• Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks simultaneously.
• Effective verbal and written communication skills.
• Ability to mediate and resolve employee relations issues professionally.
• Capable of interpreting policies, and regulations and applying them appropriately to housekeeping operations.
• Strong problem-solving and decision-making skills under pressure.
• Applicants must be at least 19 years old, possess a valid driver’s license for a minimum of 24 months, and have an acceptable motor vehicle report.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.