Working Title: Forbes Center Box Office Student Assistant - IE

State Role Title: Institutional Employment / Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

College/Division: College of Visual and Performing Arts

Department: 100551 - College of Visual and Performing Arts

Pay Rate: Hourly

Specify Range or Amount: $12.00

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

The Forbes Center for the Performing Arts seeks Box Office Student Assistant to sell tickets, prepare reports, and give exemplary customer service to all patrons. This school year position is expected to start January 21, 2025. Eligible Assistants will be asked to come back each school year. Limited summer hours are available, but not required. Available hours per week are between 7 and 10, averaged over the entire school year.

AVAILABILITY REQUIREMENTS: Assistant must be able to work a variety of both day and evening hours, including weekends. Assistant is required to be available to some degree at least 4 days and 4 nights each week to accommodate for a varying event calendar. Day shifts will be scheduled around class times. Day shifts can be anytime between 9:45 am and 5:45 pm. Evening/Show shifts can be anytime between 5 pm and 8 pm. Weekend shifts vary depending on event times.

Duties and Responsibilities:

- Process point-of-sale computer sales for all ticketed performances in person, by phone, or mail in order
- Prepare sales reconciliations
- Provide courteous service for all ticket inquiries from student and community members, while also providing a high level of fiscal confidentiality
- Must maintain a professional demeanor and appearance when conducting sales for all events
- Data entry and database maintenance
- Other duties as assigned

Qualifications:

- Customer service experience including phone and in person sales
- Excellent communication skills
- High level of attention to detail
- Calm under pressure
- Ability to work without the benefit of manager supervision
- Appreciation of the arts is a plus!

Additional Posting Information:

Application Requirements >> Provide the following information within the PageUp application or as an attachment using "Other Document #1"
1. Expected graduation month and year
2. Major
3. Days of the week and times you are available to work
4. Class schedule for Spring 2025

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Students must have a 2.0 or better cumulative GPA.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.