Working Title: Exam and Notetaking Accommodation Coordinator

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $44,000 - $47,000 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/11/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Coordinator manages the daily operations of exam and notetaking accommodations across multiple locations, ensuring the accurate implementation of accommodations and adherence to legal and institutional standards. Serving in a mid-level leadership capacity within Disability Services, this role oversees frontline staff, coordinates logistics during routine and high-volume testing periods, supports training and compliance initiatives, and maintains efficient program workflows to deliver reliable, equitable services for students with disabilities.

This is a full-time, in-person role in Harrisonburg, Virginia.

Duties and Responsibilities:

#1: Daily Operations & Compliance

• Manage daily exam operations across all testing locations and daily notetaking accommodation operations, ensuring accommodations are
• provided accurately, consistently, and in compliance with legal standards and departmental policies.
• Coordinate Finals Week logistics, including proctor assignments, room setup, and scheduling, in alignment with the direction of departmental leadership.
• Ensure adequate proctor coverage and resource allocation for all testing sessions, escalating issues to the Assistant Director as needed.
• Monitor and maintain academic integrity within the testing center and satellite rooms, escalating concerns as required.
• Adjust proctor schedule as needed to ensure coverage in alignment with Assistant Director’s scheduling framework.
• Assist with testing room allocation, resource optimization, and communication with faculty.
• Collect, track, and enter program data, including issue tracking for Exams and Notes accommodations.
• Maintain routine system workflows and escalate system configuration issues to Assistant Director.
• Create and update content in compliance with federal and state digital accessibility laws (e.g., minimum of WCAG 2.1 Level AA).
• Other duties as assigned.

#2: Training & Staff Support

• Develop and maintain training materials as needed, and track training completion.
• Provide and coordinate on-the-job training for new ODS Exam & Notes Team Leads and Exam Accommodation Assistants.
• Conduct regular refresher trainings and check-ins with ODS Exam & Notes Team Leads and Exam Accommodation Assistants.
• Assist with updating and maintaining proctor training materials in Canvas, incorporating policy updates and new procedures.
• Provide operational and staff performance feedback to Assistant Director and support implementation of program improvements.
• Assist with organizing and implementing ODS Training and Orientation Week logistics.

#3: Communication & Escalation

• Independently monitor Exams and Notes email accounts, respond to escalated messages from Team Leads, and handle routine operational communications (e.g., faculty notifications, student reminders, incident reports).
• Request consultation from the Assistant Director for communication involving policy interpretation, academic integrity, or potential legal implications.
• Document all reported academic integrity concerns, promptly notify the Assistant Director of each incident, and communicate with faculty as directed by the Assistant Director.
• Suggest edits to standardized communication templates and submit for Assistant Director approval.

#4: Technical Support

• Troubleshoot moderate technical issues and escalate unresolved or system-level cases to the Assistant Director or IT support.

Qualifications:

Required:

• Ability to collect, organize, and maintain operational data, including tracking issues, monitoring workflows, and ensuring accuracy and completeness of records
• Experience coordinating high-volume operational logistics with attention to accuracy and deadlines
• Experience training, mentoring, or providing guidance to staff or student employees
• Effective written and verbal communication appropriate for operational and policy-based correspondence
• Ability to manage multiple concurrent tasks and priorities in a deadline-driven environment
• Experience with quickly learning and effectively utilizing technology systems
• Ability to troubleshoot basic technology issues

Additional Considerations:

• Experience in disability services, academic support, or higher education operations
• Experience coordinating testing or accommodation services
• Experience monitoring or supporting academic integrity processes
• Experience managing operational logistics for high-volume programs or events

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.