Working Title: Customer Service Specialist - University Business Office

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Finance

Department: 100204 - University Business Office

Pay Rate: Maximum Starting

Specify Range or Amount: $39,371

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/30/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The University Business Office (UBO) at James Madison University is accepting applications for a Customer Service Specialist. The UBO is responsible for processing all charges and payments on student accounts. The office works closely with students and families and coordinates billings, payment plans and collection efforts for the university.

Duties and Responsibilities:

Answer incoming calls and emails, provide in-person customer service.
Make outgoing phone calls for delinquent student account balances.
Processing refunds in a timely manner.
Ordering office supplies and reconciling budget.
Expected to work closely with a diverse staff, both in the Business Office and in the Financial Aid Office, which includes serving as a resource for questions by both offices and asking appropriate questions when needed.

Qualifications:

Required Qualifications:
Excellent customer service skills.
Excellent written and verbal communication skills, including the ability to work with diverse constituents such as faculty, staff, parents and students.
Strong attention to detail.
Ability to prioritize multiple tasks and multi-task.

Additional Qualifications:
Competency in Microsoft 365 (especially Microsoft Excel and Outlook).

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.