Working Title: Coordinator of Special Population Transitions

State Role Title: Education Support Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Academic Success

Department: 100177 - Office Of The Registrar

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $45,000 - $50,000 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/06/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of the Registrar at James Madison University is seeking a highly motivated individual to join the Transfer Credit team as a Coordinator of Special Population Transitions. 

Duties and Responsibilities:

• Coordinate receipt/review of transcripts for admitted special populations such as Student Athletes, Adult Degree, Military, RN to BSN and international students.
• Review course descriptions and consult with academic departments to assign credit to a JMU equivalent course.
• Counsel prospective students and advisors on transfer policies.
• Post credit to matriculated students’ official record using the student administration system.
• Coordinate transfer credit requests for continuing special population students.
• Assist in updating the Transfer Credit Equivalency Guide using the Transfer Evaluation System.
• Support the Veterans Benefits Team by analyzing prior learning credits and executing student enrollment reporting within VA's Enrollment Manager system.

Qualifications:

Required Qualifications:
• Knowledge of Microsoft Office Applications
• Ability to handle and prioritize a large volume of work.
• Ability to maintain confidentiality of student record.
• Ability to work independently but seek advice and direction from supervisor as needed.
• Ability to serve constituents in personable and efficient manner.

Additional Considerations:
• Knowledge of university and office policies and procedures.
• Knowledge of functionality of student administration system
• Knowledge/understanding of system setup as related to work tasks.

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.