Working Title: Clinical Information Specialist

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

Pay Rate: Pay Range

Specify Range or Amount: $45,000 - $51,294

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 12/1/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The University Health Center (UHC) at James Madison University is accepting applications for a full-time Clinical Information Specialist. The successful candidate will serve as the clinical lead for the management of the electronic health record system (Medicat), including but not limited to training staff on eHR usage, troubleshooting issues, and assisting with product implementation. The successful candidate will also assist staff with technical support for computers, applications and related technology, and provide support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The successful candidate will also be required to interact with application software and operating systems to diagnose and resolve unique problems. The position's responsibilities require independent analysis, communication skills, and problem-solving skills.

Duties and Responsibilities:

Serves as the clinical lead for the electronic health record system
Implementation of all aspects of clinical operations of eHR system, including designing and maintaining forms, transactions, notes, etc.
Trains and orients staff on the use of hardware and software
Prepares installation instructions and end-user documentation
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Recommends and/or performs upgrades on systems to ensure longevity
Assists with researching and testing new software, new versions of existing software, mobile technologies, and other emerging technologies.

Qualifications:

Required
Excellent customer service skills
Experience troubleshooting networked devices
Experience troubleshooting desktops and their peripherals
Experience with Windows and MAC operating systems and mobile devices
Experience working with electronic health record systems
Ability to identify and resolve problems associated with operating system malfunctions
Ability to understand and follow detailed written and oral instructions
Ability to explain instructions and guidelines to others effectively
Ability to create end-user documentation
Proficiency in Microsoft Office

Additional Considerations:
Experience working with Medicat
Experience working in a clinical role within a medical setting
Experience working with a web content management system, ideally in Cascade

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.