Working Title: Box Office Manager

State Role Title: General Administration Supervisor I/Coordinator I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Visual and Performing Arts

Department: 100160 - Forbes Center Box Office

Pay Rate: Pay Range

Specify Range or Amount: $44,500 - $50,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/28/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Forbes Center for the Performing Arts seeks a full-time Box Office Manager. This position oversees all ticket operations for five performance venues and Wilson Hall. Primary responsibilities include staff hiring and training, event configuration, ticket sales, accounting, patron database management and group sales outreach.

Duties and Responsibilities:

• Manage day-to-day subscriber and single ticket sales and fulfillment
• Build all performance seating charts, price grids, discount codes into the Choice Ticketing system
• Prepare comprehensive daily and weekly sales reports
• Hire, train, schedule, and oversee nine student customer service agents and three student Box Office Managers
• Oversees all credit card, check, and cash deposits and reporting
• Maintains and updates records in Patron database
• Solicits and processes new group sales contracts
• Works with and trains Theatre Management Associate on ticket system and Box Office staff supervision
• Identify and troubleshoot customer service issues

Qualifications:

Required qualifications:
• Box Office and Staff management experience
• Online ticket system experience
• Knowledge of basic accounting skills
• Proficiency with Microsoft Word and Excel
• Strong attention to detail and accuracy
• Excellent written and oral communication skills
• Excellent customer service skills
• Ability to work a varied schedule that includes nights and weekends

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.