Working Title: Associate Director for Technology and Accommodation Services - Office of Disability Services

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Rate: Pay Range

Specify Range or Amount: $72,000 - $75,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/09/2024

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Area of Accessibility and Belonging within the Division of Student Affairs includes the following departments: Office of Disability Services, Center for Multicultural Student Services, Religious Life, Sexual Orientation, Gender Identity & Expression, and JMU VALOR.

Successful candidates will infuse the following divisional and departmental values in their day-to-day practice:

Student Affairs Values
-Focusing on Students
-Leading Courageously
-Transcending Boundaries
-Creating Belonging
-Embracing Innovation and Change
-Honoring and Valuing Our Staff
-Promoting Health and Well-being

Office of Disability Services Values
-Access
-Universal Design
-Ethical Integrity
-Innovation
-Collaboration
-Self-determination
-Student-focus

**There are two Associate Director positions within the Office of Disability Services that we are currently hiring for. The other position is Associate Director for Clinical and Administrative Support. Candidates who wish to be considered for both positions must submit an application for each position. To apply for the Associate Director for Clinical and Administrative Support position, reference posting number 20000705.**

Duties and Responsibilities:

#1: Leadership and oversight as ODS Associate Director for Technology & Accommodation Services

• Monitor workflows and support the processes by which students access accessible media, assistive technology, exam services, and notetaking support in compliance with JMU policy and legal standards.
• Oversee the ongoing management of supervised areas, including annual reporting, documenting accomplishments, setting priorities, enhancing procedures, and development of documentation and guidance materials for staff and constituents.
• Provide effective fiscal guidance for procurement of services and management of budgets and related expenses.
  Support on-going quality assurance procedures and connections to JMU/Student Affairs strategic planning.
• Develop and maintain partnerships across divisions for on-going quality improvement in areas of supervision and provision of accommodations.
• Assist, support, and inform the ODS Director in a consistent and timely manner.

#2. University Disability Services Data System Administrator

• Independently manage ongoing systems procedures for effective operation. Procedures include, but are not limited to, completing management reports, establishing user rights, monitoring data imports, and publishing each semester.
• Collaborate with campus partners and communicate with constituents for problem solving systems issues and on-going quality improvement.
• Lead in RFP process at end of system contract cycle and support effective communication with departmental and campus constituents.

#3. Strategic case load and direct services

• Conduct individualized assessment and analysis of requests for appropriate and reasonable accommodations. Exercise decision-making authority to determine eligibility through individualized assessment and analysis of documentation, supporting materials and evidence including student circumstances, observations, and self-reports.
• Provide direct student services that include, but may not be limited to:
  
  • Initial intake consultations
  • Registration for services
  • Prompt response to student requests for accommodations
  • Assist with the identification and development of appropriate academic accommodations, auxiliary aids and services.
  • On-going disability-related support
• Manage and facilitate fundamental alteration processes in alignment with legal standards, coordinating with relevant campus officials to conduct deliberative processes and make determinations.
• Maintain accurate, current and pertinent records of disability services reviews, decisions, and communications.

#4: Training and Supervision

• Supervise program area leaders (one Assistant Director and one Program Coordinator) in alignment with JMU policies and procedures, including providing an appropriate amount of supervision time each week.
• Provide consultation and leadership to ODS staff in support of appropriate review of documentation and context for provision of reasonable accommodations
• Oversee, develop/curate, and implement training for supervisees and department staff.
• Conduct appropriate evaluation of performance by supervisees in compliance with JMU guidelines, policies and procedures to enhance performance, growth, and professional development of the supervisees.

#5: Administration, Planning and Leadership

• Maintains current knowledge of and adheres to established policies and procedures of ODS/JMU, relevant guidelines, and applicable laws (Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, FERPA, etc.). In situations not addressed by policies and procedures, make decisions in alignment with professional, ethical, and legal standards.
• Complete administrative tasks and assignments in a timely, accurate, and professional manner.
• Engage in Student Affairs Director and Associate Director Leadership and support ODS communication to address calls for participation in division initiatives.
• Manage assessment efforts for programming and supervised areas to align with the Student Affairs curricular approach.
  Collaborate with the Director and departmental leadership to refine and advance the unit’s mission and vision. Contribute significantly to the strategic planning, development, and design of initiatives that enhance the unit’s support of disabled students in alignment with JMU/ODS/Student Affairs.
• Provide Administrative and supervisory leadership to ODS during periods of the Director’s absence as assigned by Director and/or AVP
• Other duties as assigned.

#6: Institutional Collaboration, Consultation and Outreach

• Independently provide professional, accurate, and timely consultations for students, faculty, staff, parents and other constituent groups.
• Develop and execute pre-orientation and subsequent programming tailored for students with autism, in collaboration with key partners, to support their transition to JMU and foster community-building.
• Provide outreach programming/presentations to the JMU campus community. Outreach programming includes but is not limited to tabling, acting as support staff, supporting community-building in the disability community, delivering presentations or workshops on topics relevant to disability, accessible technology, and universal design. Additional participation may be required but coordinated for large scale engagements/events with Orientation, Admissions, etc.
• Support ongoing departmental programming and outreach efforts, as well as Disability Advocacy Week programming.
  Collaborate with strategic partners across divisions to facilitate and implement accommodations.
• Contribute to divisional and university priorities and goals, especially through serving on program reviews, committees, task forces, working groups, etc.

Qualifications:

Required:

• Experience with disability services in higher education
• Experience with determining and implementing disability accommodations
• Experience with quickly learning and effectively utilizing technology systems
• Experience effectively managing, optimizing, and securing technology systems/applications
• Experience supervising staff
• Experience with responsibility and oversight across multiple functional areas and initiatives
• Experience managing multiple projects simultaneously
• Ability to communicate effectively with a variety of stakeholders including those listed in job description
• Ability to communicate effectively with students and those needing support, accommodations, and field-related education and assistance
• A record of advocacy

Preferred:

• A record of developing strategic partnerships/collaboration across functional work areas related to the field
• Leadership experience in cultivating a positive culture that prioritizes accessibility and well-being
• Experience conducting assessments, analyzing data for program improvement, and report writing
• Familiarity with the fundamental alteration deliberation process
• Have an in-depth knowledge of the field of disability services, the accommodations process, current trends, and policies and laws associated with the work (e.g. Americans with Disabilities Act [including new Title II regulations], Section 504 of the Rehabilitation Act of 1973, FERPA, WCAG 2.1 AA, etc.)

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

**There are two Associate Director positions within the Office of Disability Services that we are currently hiring for. The other position is Associate Director for Clinical and Administrative Support. Candidates who wish to be considered for both positions must submit an application for each position. To apply for the Associate Director for Clinical and Administrative Support position, reference posting number 20000705.**

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.